RETURN & REFUND POLICY

At Kntc3llc Store, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a clear and fair return and refund policy outlined below.

📦 Return Method

We only accept returns by mail. In-person returns at a physical location are not available. All returns must be shipped back to the return address provided in your package or via our customer support team.

🕒 Change of Mind (Customer Remorse) – 24-Hour Full Refund

If you change your mind after placing an order, you are eligible for a full refund of the total amount paid at checkout, including shipping, within 24 hours of placing the order.
Please contact us by email within this time frame to request a cancellation and full refund.

🔁 Return Window

We accept returns within 30 days of the purchase date.

✅ Return Eligibility

  • The item must be in its original condition (unworn, unwashed, unused)
  • It must be returned in its original packaging
  • You must provide a receipt or proof of purchase

📮 How to Return

  1. Contact our support team at [email protected] to receive return instructions and a prepaid shipping label (if applicable)
  2. Package the item securely and drop it off at your nearest post office

💵 Return Shipping Costs

  • Defective items: Return shipping is free. A prepaid label will be provided.
  • Customer remorse (change of mind after 24 hours): Return shipping is free.

🔁 Refund Process

Once we receive and inspect the returned item, a refund will be issued within 5–7 business days to your original payment method.
If the item does not meet return conditions, we will notify you by email.

🔄 Exchanges

We only offer exchanges for defective items. The replacement will be of the same product and size.

⚠️ Non-Returnable Items

  • Customized or made-to-order items cannot be returned unless they are defective.
  • We do not accept returns for items that have already been washed or worn.

❌ Final Sale Items

Clearance or final sale items are non-refundable, unless they are defective.

🎁 Gifts

If the item was marked as a gift, a store credit will be issued upon return. If it was not marked as a gift, the refund will be sent to the original purchaser.

📦 Shipping Terms

  • Orders are shipped to the address provided in PayPal. Please verify accuracy before completing your order.
  • Shipping fees are non-refundable, except in the case of defective items.
  • We cannot guarantee delivery timeframes; delays in delivery do not qualify for refunds.

📩 Contact Us

  • Email: [email protected]
  • Phone: +1 490-632-7393
  • Mailing Address for Returns: 12951 Briar Forest Dr Apt # 235, Houston, TX 77077, United States
  • Company Name: ENASO J BUSINESS ENTERPRISES